LifeLabs Privacy Breach Class Action

The claim submission period is now over and the Claims Administrator is now in the process of issuing the payments to all claimants who filed a valid claim form during the claim period.

Given the large number of valid claims received (901,544), all class members who made valid claims will receive an e-Transfer of $7.86 or a cheque of $5.86 (which includes the deduction of a $2.00 cheque processing fee). The amounts have been calculated in accordance with the Court-approved terms of distribution.

Please note that the distribution process will take several weeks to be completed.
If you requested a cheque, it will be mailed to you at the address indicated on your claim form.

If you requested an e-Transfer, you should receive an email in the 5 business days prior to the payment being issued, which will include the instructions for accepting the payment. In accordance with our claim validation procedures, some claimants will be paid by cheque instead of by e-Transfer.

What is the LifeLabs Class Action? 

A proposed Class Action was commenced arising out of a data breach announced by LifeLabs Inc. on December 17, 2019 (“the Action”). The representative plaintiffs are: Alita Marie Carter, Anna Belle Tharani, and Albert Ototé.

The Action was brought against LifeLabs Inc. and related LifeLabs companies (“LifeLabs”) following the attack by a criminal cyber-attacker on its database of customer personal health information. The Action alleged that LifeLabs was negligent in its protection of that data. LifeLabs denied all such allegations.

The Ontario Superior Court of Justice declares that the following persons are Class Members:

All persons in Canada who are living as of the date of Settlement Approval who is a current or former user of LifeLabs services whose personal information is known to have been exfiltrated as part of the data breach publicly disclosed on December 17, 2019, excluding any officer, director, or executive level employee of the Defendants.

The Class includes approximately 8.6 million persons whose personal information (including provincial health card numbers) was stolen, including approximately 131,957 Class members whose confidential test requisitions or test results were stolen by hackers.

LifeLabs paid a ransom and the cyber-attackers returned the data. That data has not been identified as being sold on the dark web or otherwise misused by anyone.

The Ontario Superior Court of Justice has certified the Action and on October 25, 2023, approved the negotiated settlement.

The time has now passed to object to the settlement or class counsel fees. The time has also passed to opt-out of this class action.

The time has now passed to submit a claim form for the LifeLabs Privacy Breach Class Action as the deadline to submit a claim was April 6, 2024 5pm (Pacific Time). The Claims Administrator is now in the process of reviewing all claim forms received during the claim period. This process will be carried out over the coming weeks and will be followed by the distribution of benefits.

For more information on the process and your rights, please refer to the Court documents on the Documents page.


Who can receive payment under this Class Action? 

If you were a LifeLabs customer on or before December 17, 2019, and you were living in Canada as of October 25, 2023, you belong to a class of people who could get cash benefits from a class action settlement with LifeLabs. Note that cash benefits are only available for living persons.

Below are the court documents that are available for your reference.
If you have any questions, please visit the FAQ page or contact us at 1-833-494-0108.

LifeLabs is paying a total amount of $9.8M, and all class members who made valid claims will receive an e-Transfer of $7.86 or a cheque of $5.86 (which includes the deduction of a $2.00 cheque processing fee). The amounts have been calculated in accordance with the Court-approved terms of distribution.

In exchange for LifeLabs paying the Settlement Funds, LifeLabs is released by the Class from all forms of potential claims against LifeLabs arising from the data breach.

The Claims Administrator is now in the process of issuing payments. Please note that the distribution process will take several weeks to be completed. No exact date can be provided for the payments  

The Court approved Class Counsel legal fees totalling 25% of the Settlement Funds paid by LifeLabs, plus taxes and disbursements.  

The payment was calculated in accordance with the Court-approved terms of distribution as followed: 

Court-Approved Committed Settlement Funds of $9.8 million, plus accrued interest, less Court-Approved Class Counsel Fees and Disbursements ,(including GST/HST), divided by 901,544 valid claims.  

Please note that the fees and disbursement of the Claims Administrator are paid by LifeLabs and therefore, were not deducted from Committed Settlement Funds. 

The time has now passed to object to the settlement or class counsel fees. The time has also passed to opt-out of this class action.  

The Ontario Superior Court of Justice declares that the following persons are Class Members:

All persons in Canada who are living as of the date of Settlement Approval who is a current or former user of LifeLabs services as part of the data breach publicly disclosed on December 17, 2019, excluding any officer, director, or executive level employee of the Defendants.  

The time has now passed to submit a claim form for the LifeLabs Privacy Breach Class Action. The deadline to submit a claim was April 6, 2024 5pm (Pacific Time).  

The time has now passed to submit a claim form for the LifeLabs Privacy Breach Class Action. The deadline to submit a claim was April 6, 2024 5pm (Pacific Time).  

If you are a member of the Class and did not submit a claim form, you will not receive any payment as part of the Settlement Agreement and will have released LifeLabs from all forms of potential claims arising from the data breach.

Questions?

Please call:
1-833-494-0108

A dedicated call centre has been established to address general inquiries. The call centre is available from Monday to Friday, 8:00 AM to 8:00 PM Eastern time.

You may also visit our FAQ page.